Missouri State Highway Patrol

Professional Standards Division-History

The primary function of the Professional Standards Division is to ensure the integrity of the Missouri State Highway Patrol and its personnel through a comprehensive and objective process of investigating allegations of employee misconduct.

The Missouri State Highway Patrol is committed to serving and protecting all people by enforcing laws and delivering quality services which help ensure Missouri is a safe place to live or visit. The Professional Standards Division is the guardian of the agency's reputation and strives to be fair and impartial in all aspects of the investigation process. In that respect, members assigned to the division are dedicated to the goal of properly responding to all allegations of misconduct.

The Missouri State Highway Patrol welcomes citizen input regarding the actions or professionalism of our employees. If a Patrol employee has provided excellent service to you, please let us know.

The Missouri State Highway Patrol is interested in the welfare of all persons and in taking action where its employees have neglected their duties. Citizens initiating misconduct complaints can be assured their complaint will be given a thorough and fair investigation.

Complaint Procedures
(SHP-877) This brochure explains your rights and the procedures you can take if you feel an employee of the
Patrol has mistreated you in any manner.

If you have a commendation or complaint you may contact the Professional Standards Division at
(573) 751-8801, e-mail us at psdmail@mshp.dps.mo.gov or write to us at:

Professional Standards Frequently Asked Questions